The terms that apply when you use the Heroes Legal Help website and our introducer service, and how to raise a complaint with us.
About Heroes Legal Help
Heroes Legal Help is a trading style of M3 Partners Limited ("M3 Partners", "we", "us"), an independent introducer service registered in England and Wales (company number 10242333). We are not a law firm and nothing on this site constitutes legal advice. We connect members of the UK military and veteran community, and their families, with specialist solicitors on our panel.
Our service
When you contact us we will discuss your situation, take basic details about what happened and, where appropriate, introduce you to a specialist solicitor from our panel who can review your case in more detail. Any decision to take your case forward is made by that solicitor and any retainer is between you and them directly.
Fees
We do not charge clients any fee for our introducer service. Where a case is referred to a panel solicitor we may receive a marketing or referral fee from that solicitor. This fee is paid by the solicitor and does not affect the compensation you receive or the terms of any agreement you enter into with them.
No legal advice
Content on this website is provided for general information only and is not legal advice. You should not rely on it as a substitute for specific advice from a qualified solicitor about your own circumstances.
Your information
We handle personal data in line with our Privacy Policy and Data Protection Policy. By submitting an enquiry you consent to us passing your details to an appropriate panel solicitor for the purpose of assessing your matter.
Website use
You agree to use this website only for lawful purposes and not in any way that breaches applicable laws or regulations, or that damages or impairs the site or anyone else's use of it.
Complaints
We aim to provide a clear, honest and respectful service. If something has gone wrong, we want to hear about it.
Please contact us in the first instance:
Email: help@heroeslegalhelp.co.uk
Phone: 0800 887 0099
Post: M3 Partners Limited, Hive 365, Astute House, Wilmslow Road, Handforth, Cheshire, SK9 3HP
We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 28 days. If your complaint relates to legal advice or service provided by a panel solicitor, you should raise it directly with that firm under their own complaints procedure; you may then refer the matter to the Legal Ombudsman. If you remain unhappy with how we have handled personal data, you can raise this with the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to these terms
We may update these terms from time to time. The current version will always be available on this page.
M3 Partners Limited, trading as Heroes Legal Help. Registered in England and Wales. Company number 10242333.