M3 Partners Limited ("M3 Partners", "we", "us", or "our") operates Heroes Legal Help as a trading style. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
M3 Partners Limited is a company registered in England and Wales (Company No. 10242333) with its registered office at Hive 365, Astute House, Wilmslow Road, Handforth, Cheshire, England, SK9 3HP. We are the data controller responsible for your personal data.
For any privacy-related queries, please contact us at help@heroeslegalhelp.co.uk.
2. Personal data we collect
We may collect and process the following categories of personal data:
Identity and contact data: name, phone number, email address, and details of your military service.
Case data: information about your legal enquiry, including the nature of your issue and any details you provide during a fact find or consultation.
Communications data: the content of messages you send us via email, contact forms, or telephone.
Technical data: IP address, browser type and version, device information, time-zone setting, and operating system.
Usage data: information about how you use our website, including pages visited and referring URLs.
3. How we use your personal data
We process your personal data on the following lawful bases under UK GDPR:
Legitimate interests: to respond to enquiries, carry out an initial fact find, and connect you with the appropriate panel solicitor.
Consent: where you have opted in, for example to non essential cookies or marketing communications.
Legal obligation: to comply with applicable laws, regulations, and lawful requests.
Contract: to take steps at your request prior to entering into a contract, or to perform a contract with you.
4. Sharing your data
We do not sell your personal data. To provide our service, we share relevant case information with the panel solicitor best placed to assist with your enquiry, so they can contact you and provide advice. We may also share data with trusted service providers who assist us in operating our website, hosting infrastructure, email delivery, and analytics. All such providers are contractually required to safeguard your data and process it only on our instructions.
We may also disclose personal data where required by law, court order, or to protect our legal rights.
5. International transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses with the UK Addendum, or transfers to jurisdictions deemed adequate by the UK government.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry correspondence is typically retained for up to 24 months unless an ongoing case or relationship requires otherwise.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, subject to legal limits.
- Object to or restrict our processing of your data.
- Request data portability where applicable.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, contact us at help@heroeslegalhelp.co.uk.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. However, no transmission over the internet can be guaranteed to be fully secure.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date revised accordingly.