How M3 Partners Limited, trading as Heroes Legal Help, collects, uses, and protects your personal data when you interact with us, whether through our website, by telephone, or by email.
Who we are
Heroes Legal Help is a trading style of M3 Partners Limited, an independent introducer service registered in England and Wales (company number 10242333). We connect members of the UK military and veteran community, and their families, with specialist solicitors on our panel who can assess and pursue their legal matters.
We collect and process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Email: help@heroeslegalhelp.co.uk
Phone: 0800 887 0099
Post: M3 Partners Limited, Hive 365, Astute House, Wilmslow Road, Handforth, Cheshire, SK9 3HP
What personal data we collect
Personal data means any information that identifies you or could be linked to you. We may collect:
- your name, address, phone number, and email address
- details of your military service, including branch, dates, and rank where relevant
- details of the legal matter or enquiry you are contacting us about
- information about any other party, solicitor, or organisation involved in your matter
- financial or medical details where relevant to the nature of your enquiry
- records of our communications with you
We only collect information that is necessary to provide our introducer service.
How we collect your personal data
- directly from you when you complete our online enquiry form
- when you contact us by phone or email
- through our website, including via cookies (see our Cookie Policy for details)
How we use your personal data
- assess your enquiry and determine whether a referral to a specialist solicitor is appropriate
- pass your details to a panel solicitor with your knowledge and consent
- communicate with you about your enquiry
- meet our legal and regulatory obligations
- improve and administer our service
We will not use your data for purposes beyond what you would reasonably expect when contacting an introducer service of this kind.
Sharing your personal data
- panel solicitors to whom we refer your enquiry, with your knowledge
- regulatory bodies where required by law
- third-party service providers who support our operations, all of whom are bound by appropriate data protection obligations
We do not sell your personal data to any third party.
Lawful basis for processing
- your consent, where you have submitted an enquiry or contacted us
- performance of, or steps taken prior to entering, a contract
- our legitimate business interests as an introducer service
- compliance with a legal obligation
International transfers
We do not transfer personal data outside the United Kingdom or the European Economic Area unless this is required for service delivery and appropriate safeguards are in place in accordance with UK GDPR.
Data security
We protect your personal data through appropriate technical and organisational measures. Access to personal data is restricted to those who need it. All staff are subject to confidentiality obligations. We use secure digital systems and communication channels.
How long we keep your data
We retain your personal data only for as long as is necessary. In most cases this means retaining records for up to 7 years after our last interaction with you, unless a legal obligation requires us to keep them for longer.
Your rights
Under UK GDPR you have the right to:
- access the personal data we hold about you
- request that inaccurate data is corrected
- request that your data is deleted where we no longer have a lawful basis to hold it
- restrict or object to how we process your data in certain circumstances
- receive a copy of your data in a portable format
To exercise any of these rights, please contact us at help@heroeslegalhelp.co.uk or write to us at the address above. We will respond within one month unless the request is complex, in which case we may extend this period by up to two further months and will let you know.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to raise a complaint with the Information Commissioner's Office. You can do this at ico.org.uk or by calling 0303 123 1113. We would, however, welcome the opportunity to resolve any concern directly before you contact the ICO.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to check back periodically. Continued use of our website following an update constitutes your acceptance of the revised policy.
Contact
Email: help@heroeslegalhelp.co.uk
Phone: 0800 887 0099
Post: M3 Partners Limited, Hive 365, Astute House, Wilmslow Road, Handforth, Cheshire, SK9 3HP
M3 Partners Limited, trading as Heroes Legal Help. Registered in England and Wales. Company number 10242333.