How M3 Partners Limited, trading as Heroes Legal Help, handles personal data and meets its obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Purpose
We take data protection seriously and apply strict controls to how personal data is collected, used, stored, and shared.
About us
Heroes Legal Help is a trading style of M3 Partners Limited, an independent introducer service for the UK military and veteran community. We connect individuals and their families with specialist solicitors on our panel. We act as the Data Controller for all personal data processed in the course of providing this service.
Data controller contact details
Email: help@heroeslegalhelp.co.uk
Phone: 0800 887 0099
Post: M3 Partners Limited, Hive 365, Astute House, Wilmslow Road, Handforth, Cheshire, SK9 3HP
Website: heroeslegalhelp.co.uk
Company number: 10242333
Principles we follow
- lawful, fair, and transparent use
- collected only for specific and legitimate purposes
- limited to what is necessary for those purposes
- accurate and kept up to date
- stored only as long as required
- kept secure at all times
Types of data we process
- identity and contact details including name, phone number, and email address
- details of your military service where relevant
- details of the legal matter that is the subject of your enquiry
- information about any other party, solicitor, or organisation involved
- financial or medical details where relevant to assessing the nature of an enquiry
- communication records relating to your enquiry
We only collect information that is necessary to connect you with an appropriate specialist solicitor.
Lawful basis for processing
- performance of a contract, or steps taken at your request prior to entering one
- legal obligation
- legitimate business interests
- consent, where required
Data security
- restricted access to personal data on a need-to-know basis
- secure digital systems and communication channels
- staff obligations of confidentiality
- secure handling and storage of documents and records
We review our security practices regularly and update them as required.
Data sharing
- panel solicitors to whom we refer your enquiry
- regulatory bodies where required by law
- service providers who support our operations and who are contractually bound by data protection obligations
We do not sell personal data. All third parties with whom we share data are required to meet data protection standards consistent with our own.
Data retention
- up to 7 years after the conclusion of an introduction or enquiry
- longer where required by applicable law or regulation
Your rights
- access your personal data
- request corrections to inaccurate data
- request deletion of your data where applicable
- restrict or object to processing in certain circumstances
- request your data in a portable format
To exercise any of these rights, please contact us at help@heroeslegalhelp.co.uk. We will respond within the timeframe required by law.
Data breaches
Any personal data breach will be assessed promptly. Where a breach meets the threshold for mandatory reporting, we will notify the Information Commissioner's Office within 72 hours and inform affected individuals as required by law.
Complaints
If you believe we have mishandled your personal data, you have the right to raise a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
Policy review
This policy is reviewed regularly and updated to reflect changes in the law, regulatory guidance, or our own business practices. The current version is available on our website.